Faq

Company

Faq

Q1: How Can I Get metal parts Sample?

A: It depends on your drawings or samples. Usually for castings, we will send out samples after we finish toolings. And it will take 15-20 days.

For machining parts, it will usually take 10 days.

Q2: What is The Process Of an Order?

A: Send Your Detailed Request→Feedback With Quotation→Confirm Quotation & Make Payment→Make samples→Sample Test(Approval)→Mass Production→Quality Checking→Delivery→After Service→Repeat Order

Q3: How to Pay For the Order?

A: There Are 3 Options to Pay the Order: , , T/T,  Bank Transfer (Such as HSBC), Alibaba Trade Assurance. Kindly Choose The Most Suitable For You Arrange it.

Q4: What is the Shipping Method?

A: For samples we will send out by international express service or by air.

For mass-production, it depends on weight and volume, usually by air or by sea.

Q5: Can You Give Me Help If My Products are Very Urgent?

A: Yes, Of Course, We Will Try Our Best to Give You Help. We will make special production schedule to Produce.

Q6: I Want to Keep Our Design in Secret,Can We Sign NDA?

A: Sure! We Will usually Sigh NDA according to our clients’ request.

And we will not release your design to third party.

Q7. What’s kinds of information you need for quote?

A: Kindly please provide your drawing in PDF or CAD, 3D drawings.

Samples are also fine.

Q8. What will you do for after sales?

A: Usually we will frequently follow up you about our goods after you receive them.

If everything is ok, we will communicate frequently to establish long-term cooperation.

If there is any quality issues, we will investigate here and send credit note or make replenishment. Usually we always make QC before shipments, and we guarantee our quality.

Q9. What will you do when there is high tariffs such as US’s high tariffs to China?

A: We will first know exact tariffs rate, and then quote.

If FOB, we will send very competitive price to reduce your cost;

If DDP, we will quote including such costs after more negotiation between us.